Newly created role marks Pulsiam's ongoing commitment to its customers and their success through operational excellence.
ENCINO, Calif., November 24, 2021 (Newswire.com) - Pulsiam, a worldwide leader in public safety and incident management software headquartered in Los Angeles, California, is proud to announce the appointment of James Frank as Director of Customer Success.
This newly created role marks Pulsiam's ongoing commitment to its customers and their success through operational excellence. It also unites the company's support and services teams under one department, enabling a more coordinated and efficient response to customer needs.
"James is a formidable professional who combines his passion for excellence with his commitment to providing our customers optimal customer experiences," says Pulsiam's president, Henry Unger. "His expertise will allow us to formalize customer success processes for all our clients. James will help lead us toward our goal of achieving excellence in everything we deliver to them."
"I am thrilled to have the opportunity to collaborate with Pulsiam," says James. "Their mission is as powerful as it is simple: to save lives. This inspires me and puts the importance of my role in perspective. Whether it's meeting the needs of clients in the public safety, disaster management, private security, or safe city sectors, ensuring their success is mission-critical."
James Frank has spent his career helping customers reach their goals. His focus is on their success and integrating Geographic Information Systems (GIS) with enterprise-related technologies and business processes. With successful stints in both public and private sectors, in roles from analyst to director, James brings a diversity of experience that includes integrating 3D GIS and Building Information Modeling (BIM) technologies into enterprise business solutions. He has also worked for Esri, one of Pulsiam's primary strategic partners.
Pulsiam has been a pillar of the public safety, security, and incident management industries for more than 35 years. Its scalable, reliable products support over 100 million people. Pulsiam prides itself on its long-term relationships with clients, innovative solutions leveraging emerging technologies, unparalleled 24x7x365 support, and partnerships with industry leaders.
Learn more at www.pulsiam.com or contact:
+1 (310) 691-8126